Frequently asked questions
How does the customisation work?
Upload a clear photo of your four-legged friend while placing your order. Our team converts the image into a custom embroidery design before stitching it onto your hoodie.
What kind of photo should I upload?
Clear, well-lit photos where your pet’s face is visible work best. Avoid blurry images or photos taken in low light.
When will I get my order?
We will work quickly to ship your order as soon as possible. We aim to delivery within 7-9 working days given the customisation. Delivery times vary depending on your location.
Are these hoodies unisex?
Yes. All FurFold hoodies feature a relaxed, unisex fit designed for everyday wear.
What is your return policy?
Each FurFold hoodie is custom made using your pet’s photo. Because of this, we do not accept returns or exchanges unless the item arrives damaged or there is a manufacturing defect.